Quality Commitment

Our commitments

• Focus on customer satisfaction, effective handling of customer complaints and continuous communication with them.
• Maintain communication channels with our suppliers.
• Continuous improvement of our environmental & energy performance.
• Protect the environment, including a) pollution prevention, b) protection against harmful changes, c) environment downgrading caused by our operations and d) life cycle analysis of products.
• Properly manage the generated wastes (hazardous and non-hazardous), giving priority to their separate collection and recycling.
• Commit to the systematic identification, evaluation and control of the environmental impacts arising from the Company's activities, including external providers and stakeholders.
• Compliance with the applicable Statutory and Regulatory Requirements.
• The implementation of all appropriate health & safety measures, in order to create a healthy and safe work environment and prevent occupational accidents and diseases.
• The elimination of occupational health & safety risks and the minimization of hazards in workplaces.
• The consultation and participation of employees and their representatives, regarding occupational health & safety issues.
• The appropriate measures of hygiene & safety, to ensure the quality of produced and traded products and to control the energy performance, throughout the entire supply chain, so as to assure that products fully comply with the requirements of the national and European legislation and the regulations deriving from them.
• Continuous personnel training and awareness, aiming at a) the understanding of the Integrated Management System Policy; b) the hygiene and safety of produced and traded products; c) the promotion of an energy saving culture d) the promotion of a health & safety culture and e) the promotion of a culture concerning environmental management.
• Re-evaluation of our policies and procedures, aiming at continuous improvement.
• Control the effectiveness of the Integrated Management System, aiming at its continuous improvement.
• Evaluate the extent to which goals and objectives have been met, through their review and their continuous reappraisal.
• Develop processes and procedures which cover all the activities of the company, oversee their implementation, and evaluate their effectiveness, through a framework of appropriate indicators.
• Determine and address opportunities and risks, which can affect either the conformity of products and services, our ability to enhance customer satisfaction.
• Supervise the strict application and implementation of GMPs (Good Manufacturing Practices), GHPs (Good Hygiene Practices) and HACCP study (where this is applicable).
• Continuously attempt and support the purchasing of safe and energy-efficient products or services and to improve environmental & energy performance and occupational health & safety.